Legal Notice and Policies

Legal Notice

Owner: Kian Pal Jain
Located in: Germany
Adress: Mörikestr 12 40668 Meerbusch


Return Policy for Jupiter Nine Online Store

Last Updated: September 3, 2023

At Jupiter Nine, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a transparent and hassle-free return and refund process. Please read our Return Policy carefully to understand your rights and responsibilities.

1. Returns and Exchanges

You have the right to return or exchange items purchased from Jupiter Nine within 30 days of receiving your order. To initiate a return or exchange, please follow these steps:

a. Contact Us

  • Email our customer support team at info@jupiter9.space with your order number and the reason for the return or exchange.

b. Return Authorization

  • Wait for our customer support team to provide you with a Return Authorization (RA) number and instructions for returning the item.

c. Package the Item

  • Carefully package the item in its original condition, with all tags and packaging intact.

d. Ship the Item

  • Ship the item back to us using a trackable shipping method. The cost of return shipping is your responsibility.

2. Refunds

Upon receiving and inspecting the returned item, we will process your refund within 14 days of receiving the item. We will refund the purchase price to your original payment method, excluding any shipping fees.

3. Exclusions

Please note that the following items are not eligible for return or exchange, unless they are defective or damaged upon receipt:

  • Items that have been worn, washed, or altered
  • Items without their original tags and packaging
  • Intimate apparel (for hygiene reasons)
  • Custom or personalized items

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions for returning the item, and we will either send you a replacement or issue a refund, including return shipping costs.

5. Contact Us

If you have any questions or concerns about our Return Policy, please don't hesitate to contact us at info@jupiter9.space.

6. Updates to Return Policy

We may update this Return Policy from time to time to reflect changes in our practices or for legal reasons. Please review this policy periodically for updates.

 

 

 

Privacy Policy for Jupiter Nine Online Store

Last Updated: September 3, 2023

At Jupiter Nine, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our online store.

1. Information We Collect

We collect various types of information to provide you with a seamless shopping experience:

a. Personal Information

  • Name
  • Contact information (email address, phone number)
  • Shipping and billing address
  • Payment information (credit card details, PayPal account)
  • Account credentials (username and password)

b. Non-Personal Information

  • Browsing history
  • Cookies and tracking technologies
  • Demographic information
  • Preferences and interests

2. How We Use Your Information

We use your information for the following purposes:

a. Order Fulfillment

  • Process and deliver your orders
  • Communicate order updates and delivery status
  • Handle returns and exchanges

b. Customer Support

  • Respond to your inquiries and provide assistance
  • Address customer service issues

c. Marketing and Promotions

  • Send you newsletters, promotional offers, and updates (with your consent)
  • Analyze your preferences to improve our marketing strategies

d. Website Improvement

  • Customize our website content and layout based on your preferences
  • Monitor website usage and traffic patterns

e. Legal Obligations

  • Comply with legal requirements and regulations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties without your consent. However, we may share your data with trusted third parties for specific purposes, such as:

  • Payment processing
  • Shipping and delivery services
  • Analytics and website optimization

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

5. Data Security

We employ industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal information
  • Object to the processing of your data
  • Withdraw your consent (where applicable)
  • Receive a copy of your data (in a commonly used format)

7. Contact Us

If you have any questions, concerns, or requests regarding your data or this Privacy Policy, please contact us at info@jupiter9.space.

8. Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Please review this policy periodically for updates.

By using the Jupiter Nine online store, you consent to the practices outlined in this Privacy Policy.

Thank you for trusting Jupiter Nine with your personal information.